Frequently Asked Questions

Can I customise the dashboards?

Yes, dashboards are fully customisable, allowing you to select the most relevant metrics and visualisations for your operations.

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What format can I export my data in?

Yes, you can easily export your data from reports and dashboards in various formats, such as CSV, PDF, or Excel, allowing you to analyse and share insights outside the platform.

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Can I restrict access to sensitive data for certain users?

Yes, the platform allows you to control user access, so you can hide or restrict sensitive data based on user roles and permissions, ensuring data privacy and security.

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Is data updated in real-time?

Yes, the platform provides real-time data updates to ensure you always have the most current information for decision-making.

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Do I need to update customer data in both Xero and QuarryLink?

No, QuarryLink can sync with Xero, so you only need to maintain your customer data in one place. This includes details like credit limits and business information, ensuring seamless data management across both systems.

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Can I set credit limits but allow overrides for specific customers?

Yes, you can set credit limits within QuarryLink while giving authorised users the discretion to override these limits for your loyal customers. This flexible approach allows you to manage credit control effectively while maintaining strong customer relationships.

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Can I track all every users interactions with customers

Yes, you can monitor all interactions, orders, and payments associated with each customer, providing a comprehensive view of your customer relationships.

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Will invoices generated in QuarryLink appear in my accounting system?

Yes, QuarryLink syncs with your accounting system, so any invoices created within the platform will automatically appear in your accounting software for seamless financial tracking.

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Can I track cash payments for ex-bin jobs?

Absolutely. QuarryLink allows you to track cash payments for ex-bin jobs, ensuring that all transactions are accurately recorded and managed within the system.

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Can I put a non-paying customer on hold to prevent future purchases?

Yes, you can easily place non-paying customers on hold, restricting them from making future purchases until their outstanding payments are settled.

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Can I automate the sending of a single, monthly invoice instead of individual invoices upon delivery?

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We own our fleet of trucks but outsource our driver fleet to subcontractors, so we don’t manage driver information and compliance documents. Is that an issue?

No, this is not an issue. QuarryLink offers flexibility, allowing you to focus on managing your own trucks while excluding the recording of driver information and compliance documents for outsourced subcontractor fleets.

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Can multiple people receive reminders for expiring driver and truck documents?

Yes, you can set up the system so that reminder notifications for expiring documents are sent to multiple users across different departments, ensuring timely upkeep of driver and truck records.

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Can I take trucks offline for routine maintenance to prevent job allocation?

Absolutely. QuarryLink allows you to mark trucks as unavailable when they are out for maintenance, ensuring they are not allocated to any new jobs during that period.

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Can I set different prices for the same product at each quarry?

Yes, QuarryLink allows you to assign different prices for the same product at each quarry, giving you the flexibility to manage location-specific pricing.

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If a docket is canceled and stock is returned, can it be added to the currently open stockpile instead of the original one?

Yes, the system allows you to specify that returned stock goes to the currently open stockpile, rather than the original stockpile it was taken from, providing flexibility in managing your inventory.

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Can I add a new product once and mark the quarries where it’s available?

Absolutely. When adding a new product, you can enter it once and simply select the quarries where it will be available, saving you time and effort in data entry.

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Can I update a product’s price and have it apply to all open jobs automatically?

Yes, the system can handle price updates for products in real-time, automatically applying the new price to all open jobs, so you don’t have to manually update each one.

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How does the system manage new stock that isn’t available until QA approval?

Yes, the system can handle price updates for products in real-time, automatically applying the new price to all open jobs, so you don’t have to manually update each one.

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Can the system handle customer discounts and discount codes?

Yes, the system supports customer-specific discounts and discount codes, allowing you to customise pricing based on agreements and promotional offers.

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Can we use a set delivery price instead of a per-kilometre price?

Absolutely. The system is flexible and can handle set prices based on customer agreements, so you don’t need to switch to a per-kilometre pricing model.

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Can we replace an approver in the approval chain if they are unavailable?

Yes, an authorised admin user can securely replace an approver if they are off work. This ensures the approval process remains smooth and secure.

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Does the system support exchange rates and international currencies for overseas customers?

Yes, the system can handle exchange rates and multiple international currencies, making it easy to generate accurate quotes for your overseas customers.

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Does the app work offline? Most deliveries are rural.

Yes, the app includes offline capabilities, allowing drivers to access essential information even when outside network coverage.

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What if a driver uses a paper docket, for example, if their phone is flat?

If a paper docket is used, you can manually enter the delivery details into the system to ensure that all records remain accurate and up-to-date.

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Can we override the delivery status if a driver forgets to use the app?

Yes, you can override the status within the system. This allows you to update the delivery information and ensure the customer receives their delivery receipt, maintaining accurate status tracking.

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How can I change roles when team members are on annual leave?

Changing roles is straightforward. Authorised admins can quickly modify user roles within the system, allowing flexibility to adapt to staffing changes, such as covering for annual leave.

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Can I track if departments are using the system properly?

Yes, the platform provides visibility into user activity. You can monitor system usage to identify any instances where users might be bypassing the system, ensuring compliance with established processes.

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Can we create custom roles with specific permissions for casual staff?

Absolutely. You can define custom roles with tailored permissions, granting casual staff only the minimum visibility and functionality required for their tasks.

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Can you integrate my BAC system, and what if it isn’t possible?

Yes, we can integrate with many BAC systems. If integration isn’t possible with your specific system, you can manually record BAC results in the platform to ensure compliance.

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Can the weigh bridge team verify if a driver has signed in?

Yes, the system provides real-time visibility into driver sign-in status. The weigh bridge verification screen includes a confirmation of the driver’s sign-in, ensuring seamless verification before processing further actions.’

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Can we customise the sign-in form to collect specific information?

Absolutely. The sign-in form is fully customisable, enabling you to add fields for the specific information you need to collect during the sign-in process.

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Can I track different visitor types, like customers, suppliers, and staff, in addition to drivers?

Yes, the platform allows you to track and categorise various visitor types, giving you comprehensive oversight of all site entries.

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Can I hide pricing online but still allow ex-bin customers to request a quote instead?

Yes, you can configure the client portal to hide pricing information. Ex-bin customers can request quotes without seeing any pricing online, allowing you to provide tailored quotes as needed.

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Is there a limit to the number of logins for each customer account?

No, you can create multiple user logins for a single customer account, giving different team members access to the portal under the same account.

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Can I allow account customers to request quotes even if they’ve reached their credit limit?

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How do you integrate with a weigh bridge that doesn’t have APIs?

We have multiple ways to extract data and automate the passing of that data to QuarryLink. We are yet to encounter a weigh bridge that can’t be integrated into our system.

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Can we manually enter weights if we don’t have a weigh bridge?

Yes, the platform allows for manual weight entry, accommodating small quarries that use other means of weighing goods.

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What weigh bridges can you integrate with?

Our system is compatible with a wide range of weigh bridges, including those from leading manufacturers. For specific compatibility details, please contact our support team.

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Can you provide the camera setup if we don’t currently have one?

Yes, we can assist with the camera supply and setup as part of the integration process, ensuring a seamless connection between your cameras and QuarryLink.

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Can I capture an image from the camera feed and save it to the docket?

Yes, the system allows you to capture images directly from the camera feed and attach them to the relevant docket for record-keeping and verification purposes.

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What camera systems can you integrate with?

Our platform is compatible with a wide range of camera systems. For specific compatibility details, please reach out to our support team.

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Do you provide the drones, or do we need to supply our own?

The software does not include drones, but our platform can integrate with a variety of commercially available drone systems to support your analytics needs. However, if you’re looking to purchase drones, we can assist in supplying them as well.

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Can drone data be directly imported into QuarryLink for stockpile calculations?

Yes, the drone data can be automatically imported into QuarryLink, allowing for real-time stockpile calculations and enhanced inventory management.

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What types of analytics can the drone add-on provide?

The drone analytics add-on provides detailed insights, including stockpile volume measurements, material movements, and site mapping, to help optimise your operations.

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How frequently can we update stockpile data using drone analytics?

You can update stockpile data as frequently as needed. The platform supports regular data imports from drone flights to keep your inventory information accurate and current.

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